FAQs

Find quick answers to the most common questions about our products, orders, shipping, and returns.

🛒 Orders

1. How do I place an order?

Simply add your chosen items to the cart and proceed to checkout. Follow the steps to complete your purchase securely.

2. Can I cancel my order?

Orders can only be canceled before they are shipped.

Once your order has been dispatched, it can no longer be canceled and must follow our return process.

3. I didn’t receive an order confirmation. What should I do?

Check your spam or junk folder. If it’s not there, contact us at techspherebus@gmail.com.

🚚 Shipping

4. How long does shipping take?

• Local/Domestic: 3–7 business days

• International: 7–15 business days

Shipping times may vary due to carriers or customs.

5. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.

6. How do I track my order?

You’ll receive a shipping confirmation email with a tracking number once your order ships.

You can also visit our Track Order page.

7. Why isn’t my tracking number updating?

Tracking can take 24–48 hours to update.

If it doesn’t update after a few days, contact us.

📦 Products

8. Are your products brand-new?

Yes — all products sold by TechSphere are 100% brand-new, unless stated otherwise.

9. Are your products original?

Absolutely. We only source original, authentic gadgets from trusted suppliers and manufacturers.

↩️ Returns & Refunds

10. What is your return policy?

We offer a 30-day return policy for unused items in perfect condition with original packaging.

11. How do I start a return?

Email us at techspherebus@gmail.com with:

• Your order number

• Reason for return

• Photos (if damaged or defective)

12. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

13. How long does it take to get a refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

⚠️ Issues & Support

14. My item arrived damaged or defective. What should I do?

Contact us within 48 hours of delivery at techspherebus@gmail.com with photos or videos.

We will assist you immediately.

15. My package says “delivered,” but I didn’t receive it.

Please first check with neighbors or your local courier office.

If you still cannot locate your package, contact us.

💬 Still Need Help?

We’re always happy to assist.

Email us anytime at techspherebus@gmail.com and our support team will reply within 24–48 hours.