Return Policy

Last updated: 26 November 2025

Thank you for shopping with TechSphere. We want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return, items must be:

• Unused

• In their original packaging

• In the same condition as received

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Earbuds, headphones that go inside the ear

• Opened hygiene-sensitive electronics

• Items marked as Final Sale

If a product is defective or damaged on arrival, please contact us — this rule does not apply to faulty items.

3. Return Process

To start a return, email us at:

📧 techspherebus@gmail.com

Include:

• Your order number

• The reason for return

• Photos or videos (if the item is defective or damaged)

Our support team will provide instructions and the return address.

4. Return Shipping Costs

Customers are responsible for return shipping fees unless the product is defective or the wrong item was sent.

We recommend using a trackable shipping service, as TechSphere is not responsible for returns lost in transit.

5. Inspection & Refunds

Once we receive your returned item, we will:

1. Inspect the product

2. Notify you of approval or rejection

3. Process your refund if approved

Refunds are issued to the original payment method.

Please allow 5–10 business days for your bank or card issuer to process the refund.

Shipping fees are non-refundable.

6. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery at:

📧 techspherebus@gmail.com

Please include photos or videos so we can resolve the issue quickly.

7. Exchanges

We currently do not offer direct exchanges.

If you need a different item, please request a return and place a new order.

8. Cancellations

Orders can only be canceled before they are shipped.

Once a shipping confirmation is sent, the order cannot be canceled and will need to follow the return process.

9. Contact Us

For any return or refund questions, contact our support team:

📧 techspherebus@gmail.com